Description
Manage ServiceNow accounts via API
Vendor
This platform is designed for remote account management for the following target:
| Vendor | ServiceNow |
|---|---|
| Product | Service Management |
| Product Category | Cloud Service |
| Product Versions | Tokyo, Utah, Vancouver, WashingtonDC, Xanadu |
CyberArk
This platform works with the following CyberArk versions:
| CyberArk Solution | Privileged Credentials Management |
|---|---|
| CyberArk Product | Central Policy Manager (CPM) |
| CyberArk Versions | CPM v10.10 or greater |
| Artifact Version | 1.0 |
| Out of the Box | NO |
Support & Certification
| Support Level | STANDARD |
|---|---|
| Developed by | CyberArk |
| Certification Level | CERTIFIED |
| Connection Methods | HTTPS |
Actions
The following table lists the supported management actions for this platform:
| Action | Supported | Permissions |
|---|---|---|
| Verify | NO | |
| Change | YES | Requires Associated Reconcile Account (by default) |
| Reconcile | YES | Requires Associated Reconcile Account |
| Delete | NO |
Linked Accounts
The following linked accounts are in use by the plugin.
Logon Account
| Supported | NO |
|---|---|
| Required | NO |
| Platforms | |
| Permissions |
Reconcile Account
| Supported | YES |
|---|---|
| Required | YES |
| Platforms | |
| Permissions |
Prerequisites
The following prerequisites are required on the machine that runs this plugin:
Download and install the REST API Platform from the CyberArk Marketplace
If you already have an older version installed, remove the platform and install the newest version from Marketplace
Configuration
Platform Settings
Specify the following parameters at the platform level:
| Parameter Name | Description | Acceptable Values | Default Value |
|---|---|---|---|
| ChainsFilePath | Configuration file of REST call logic | Path string | bin\ServiceNowAPIChains.xml |
| Port | Port to use in URL/s for password management | integer | 443 |
| UseSSL | Yes – Use https with the URL/s No - Use http with the URL/s IgnoreUntrustedCertificate – Use https, but ignore untrusted certificate | Yes/No | Yes |
| Debug | Whether to create a debug log. Useful for troubleshooting. | Yes/No | No |
| Changepasswordinresetmode | CPM will handle all changepass actions using the same workflow as reconcilepass. | Yes/No | Yes |
Account Settings
Account Mandatory Parameters
Specify the following parameters on the account:
| Parameter Name | Description | Acceptable Values |
|---|---|---|
| Username | ||
| Address |